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Call Center Division

Outsourcing Planning and Implementation

Support for all phases of the outsourcing process
including situation analysis, RFP preparation,
proposal analysis, partner selection, contracting,
implementation, and on-going monitoring of the
outsourced operation.

Operations Analysis and Improvement Planning

Analysis of all phases of center operation
and development and implementation of
improvement plans.

Strategic and Financial Planning

Development of strategy for all phases of center
operation, budgeting and financial analysis, and
planning and implementation of improvements.

 

 

© 2004 Egbert C. Brown & Associates, Inc.