Bert Brown, President and CEO, is a high energy and results driven leader with significant skills and experience in customer service and call center operations, business planning for large and small businesses, and leading challenging and complex operations both domestically and internationally.

He is recognized by clients and former employers for successfully developing and implementing plans that have significantly increased customer satisfaction levels, optimized costs and profitability, and for implementing processes and systems which supported the successful achievement of business objectives.

Previous Employment

Prior to starting his consulting business in February, 2000, Bert was employed at AT&T, Lucent Technologies, and Philips Consumer Communications (a Lucent/Philips Joint Venture) with a broad range of business planning and call center and customer service responsibilities. A detailed resume will be provided upon request.

© 2004 Egbert C. Brown & Associates, Inc.